The company DFY Karyofyllis Ltd is a Cypriot company with registration number HE475457, specializing in the trade of products. We take your personal data seriously; therefore, we are committed to safeguarding your privacy and handling your data with transparency. We consider it necessary to clarify the following points:

- How we collect your personal information.

- The types of information we collect.

- How we use this information, why we store it, and why we retain it.

- How you can request to update, correct, or delete ("right to be forgotten") your information.

A. Privacy Policy

1. Introduction

"DFY Karyofyllis Ltd" is committed to protecting your personal information. It is your information, and we respect that. This "Personal Data Protection Policy" provides detailed information on when and why we collect your personal information, how we use it, and how we keep it secure.

This Policy also defines your right to request the deletion, update, transfer, or access to your personal information. Please note that this Privacy Policy applies only to personal data received by us and not to information collected through your interactions with third parties.

2. Who We Are and How to Contact Us

Our Websites and Services (e.g., Customer Service, Home Delivery, and Facilities) are operated by DFY Karyofyllis Ltd. If you have questions or wish to exercise your rights, please contact us:

- Telephone: 94311111

- Website: Via the special contact form.

- E-mail: info@dfy.cy

3. How We Collect Your Personal Information

Generally, we collect your information when you interact with us (online or in-person purchases, telephone communication, participation in contests). We also examine how our website is used to improve your experience.

We collect information:

- Upon registration or use of dfy.cy (the "Website").

- When communicating with DFY via telephone, email, or social media.

- When you request home delivery, product installation, or pickup from partner couriers.

- During participation in events (online or otherwise), draws, or contests held by DFY.

- Through optional research questionnaires.

- When completing forms for transactions, employment, or other purposes.

- When you purchase products or gift cards.

- Through Cookies to personalize our services (refer to the Cookies Policy).

4. Types of Information We Collect

We collect only the information necessary for our business and the provision of the services you requested:

- Full name.

- E-mail address.

- Date of birth & Name day (optional).

- Contact phone number.

- Delivery address (or addresses).

- Preferred language.

- Technical Data: IP address, time/date of visit, search pages, referral site, and browser version.

- Social Media: Information from accounts (Facebook, WhatsApp, Viber, YouTube, Instagram) depending on your own privacy settings.

5. Legal Basis for Processing

The use of your information is only carried out when lawful, such as:

- For the performance of a contract (purchase of goods/services).

- For compliance with legal obligations.

- For the purposes of legitimate interest (providing better products).

- Where required, based on your consent (e.g., anonymous data).

6. Why We Collect Your Information and How We Use It

At DFY, we use your information to offer you an exceptional experience:

- Service & Agreements: Completion of orders and deliveries (sharing with third-party courier partners).

- Payment Process: DFY does not store any numerical card data once the payment is processed and completed.

- Communication: Order confirmation, after-sales support, and responding to customer service inquiries.

- Marketing: Sending promotional material via email, SMS, or mail (with the option to unsubscribe at any time).

- Targeted Advertising: Displaying our advertisements on social media and third-party platforms, tailored to your preferences.

- Surveys & Feedback: Quality improvement through evaluations (using a third-party partner).

- Statistics: Anonymous analysis of website usage to improve our content.

- Security: Use of CCTV systems on our premises for monitoring and security purposes (shared with the Police where required).

7. Sharing Your Information

We use third-party platforms (CRM, email marketing, IT services, logistics) that process data on our behalf. We ensure that all our partners provide sufficient guarantees regarding confidentiality and the security of your personal information.

8. Children

If you are under 18 years old, you may use our website only with the involvement of an adult parent or guardian.

9. Unsubscribe

If you no longer wish to receive marketing communications:

- Email: Click the "unsubscribe" link at the bottom of the message.

- General: Contact us by phone (94311111), email (info@dfy.cy), or via the form on our website to request full deletion or data editing.

B. Cookies Policy

1. Introduction

We use cookies on dfy.cy for identification, analysis, and advertising purposes. Cookies are small text files stored on your device that include information about the date, time, and manner of website usage.

2. Consent and Blocking

The use of cookies generally requires your consent, except for "strictly necessary cookies" required for the provision of the services you requested. You can block cookies through your browser settings, but this may affect the functionality of the website.

3. Which Cookies Do We Use?

- Google Analytics: These help us measure the effectiveness of advertising and user behavior (frequency of visits, shopping time). This data does not contain confidential information.

- Social Media Cookies: Sites like Facebook and Twitter may set cookies if you share content from dfy.cy.

Contact Details:

- Telephone: 94311111

- Website: Via the special contact form.

- E-mail: info@dfy.cy

Last Modified: 03/01/2026