All products of https://dfy.cy/are tested by their
manufacturer
in all areas and are covered by a guarantee of good
operation whose period is equal
to that specified by the manufacturer of the product
and the terms of validity of the guarantee are those specified by the
manufacturer.
The guarantee period starts from the date of issue of
the legal documents by our company to the respective customers and is valid
within our company. During this period, free labor and spare parts are provided
for damages that are not due to the user's fault.
Defective products that are returned for technical
inspection in order to determine a possible malfunction are transported to and
from our company at the buyer's responsibility and the shipping costs are borne
by the customer. When sending the products for inspection to our company, they
must be properly packaged in their original packaging. In case the original
packaging is not available, the buyer must take care of appropriate packaging
that will protect the product from damage.
The products must be accompanied by all the necessary
components for their operation that are included in the packaging, such as
power supplies, etc. The serial number of the device must be unaltered. The
technical inspection will not proceed if any of the above is missing and is
necessarily interrupted until the missing components reach our company. If the
entire process is delayed beyond ten days, the product will be returned to the
Customer without being checked and with the shipping costs borne by the Customer.
To use the warranty, it is necessary to present the
relevant purchase document. If the product has been purchased with a sales
invoice, it must be accompanied by a relevant transport document, such as a
Shipping Note. The products must be accompanied by an accompanying document
with the most detailed description of the damage or sent via e-mail to
sales@dfy.cy